TownePlace Suites Colorado Springs South - Front Desk Supervisor

Aimbridge Hospitality•Colorado Springs, CO

4d•Onsite

About The Position

The Front Desk Supervisor leads the front desk team and helps ensure guests feel welcomed and valued. The role supports smooth check-ins and check-outs, handles reservations and VIP requests, and resolves guest concerns. It also keeps front desk operations organized, including logs, messages, and packages, and supports room revenue through attention to rates, packages, and promotions. The supervisor trains associates, encourages clear communication, and maintains safety and service standards. The position is at TownePlace Suites Colorado Springs South. The property offers extended-stay accommodations and amenities including free Wi-Fi, full kitchens, complimentary breakfast, an indoor pool, a 24-hour fitness center, and event space. The hotel describes its culture as team-oriented, with daily stand-up meetings and a focus on collaboration and improving guest service.

Requirements

High school diploma or equivalent required.
At least 2 to 3 years of progressive experience in a hotel or related field required.
Valid driver’s license required.
Compliance with applicable certification requirements, which may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Nice To Haves

College coursework in a related field is helpful.
Previous supervisory experience preferred.

Responsibilities

Welcome guests warmly and facilitate smooth check-ins and check-outs.
Handle reservations and VIP requests, helping each guest feel valued.
Track logs and manage messages and packages accurately and professionally.
Monitor rates, packages, and promotions to help increase room revenue while offering guests good value.
Build and support a communicative team, train new associates, and lead by example.
Resolve guest concerns and workplace issues confidently and creatively.
Keep safety and service standards at the forefront of front desk operations.