Residence Inn Colorado Springs South - Front Desk Supervisor

Aimbridge Hospitality•Colorado Springs, CO

About The Position

The Front Desk Supervisor leads front desk operations and helps ensure guests feel welcomed and valued. The role oversees smooth check-ins and check-outs, assists with reservations and VIP requests, and responds to guest concerns. It also supports daily operational tasks, including maintaining logs and managing messages and packages, while helping promote room revenue through knowledge of rates, packages, and promotions. The supervisor trains and supports associates, builds a communicative team, resolves workplace issues, and helps maintain safety and service standards. The position is at Residence Inn Colorado Springs South, an extended-stay hotel with residentially inspired suites and amenities. The property emphasizes a collaborative, team-oriented culture, including daily stand-up meetings to celebrate accomplishments, recognize employees, and discuss service improvements.

Requirements

High school diploma or equivalent required.
At least 2 to 3 years of progressive experience in a hotel or related field required.
Valid driver's license required.
Compliance with applicable certification requirements, which may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Nice To Haves

College coursework in a related field is helpful.
Previous supervisory experience preferred.

Responsibilities

Welcome guests and facilitate smooth, stress-free check-ins and check-outs.
Handle reservations and VIP requests, helping ensure a positive guest experience.
Track logs and manage messages and packages professionally and efficiently.
Stay informed about rates, packages, and promotions to help increase room revenue while providing guest value.
Build and support a communicative team, train new associates, and lead by example.
Address guest concerns and workplace issues confidently and creatively.
Keep safety and service standards at the forefront of front desk operations.