Residence Inn Hunt Valley - Front Desk Agent

Aimbridge Hospitality • Cockeysville, MD

4d • Onsite

About The Position

The Front Desk Agent is the face of the hotel and helps create a positive guest experience through warm welcomes, efficient check-ins, and friendly farewells. The role handles reservations, guest requests, and unexpected issues while keeping front desk operations organized and running smoothly. The agent provides attentive guest service, communicates clearly with guests and colleagues, solves problems quickly, and manages multiple tasks including check-ins, check-outs, and financial details.

Requirements

• High school diploma or equivalent.
• Familiarity with hotel management software and the Microsoft Office suite.

Nice To Haves

• Experience in a hotel or related field.

Responsibilities

• Welcome guests and provide friendly, high-quality service throughout their stay.
• Handle guest questions and requests to help make their stay memorable.
• Communicate clearly with guests and coordinate with the team.
• Respond quickly and effectively to problems or unexpected situations.
• Manage reservations, check-ins, check-outs, and financial details.
• Keep front desk operations organized and running smoothly.

Benefits

• Daily Pay
• Medical coverage
• Dental coverage
• Vision coverage
• Short-term disability income
• Long-term disability income
• Term life and AD&D insurance
• Paid time off
• Employee Assistance Program
• 401(k) retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED