Residence Inn Denver Golden/Red Rocks - Front Desk Agent

Aimbridge Hospitality • Golden, CO

4d • Onsite

About The Position

The Front Desk Agent is the face of the hotel and is responsible for creating a welcoming guest experience through warm greetings, smooth check-ins, and friendly farewells. The role supports guests throughout their stay while keeping front desk operations organized and efficient, including managing reservations, requests, and unexpected issues. Candidates must have open availability, including weekends, and be willing to work a mix of morning and evening shifts: 7 a.m.–3 p.m. and 3 p.m.–11 p.m. Fosse experience is strongly preferred.

Requirements

• High school diploma or equivalent.
• Familiarity with hotel management software and the Microsoft Office suite.
• Open availability, including weekends.
• Willingness to work a mix of morning and evening shifts (7 a.m.–3 p.m. and 3 p.m.–11 p.m.).

Nice To Haves

• Experience in a hotel or related field.
• Fosse experience.

Responsibilities

• Welcome guests and provide friendly, high-quality service throughout their stay.
• Communicate clearly with guests and coordinate effectively with the team.
• Respond quickly to challenges and resolve guest issues.
• Manage reservations, check-ins, check-outs, and financial details while maintaining organized front desk operations.

Benefits

• Daily Pay
• Medical coverage
• Dental coverage
• Vision coverage
• Short-term and long-term disability income coverage
• Term life and AD&D insurance
• Paid time off
• Employee Assistance Program
• 401(k) retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED