Residence Inn Baton Rouge near LSU - Front Desk Agent

Aimbridge Hospitality • Baton Rouge, LA

5d • Onsite

About The Position

The Front Desk Agent serves as the face of the hotel and is responsible for creating a welcoming guest experience through check-ins, check-outs, friendly communication, and responsive service. The role handles reservations, guest requests, financial details, and unexpected issues while keeping front-desk operations organized and running smoothly. The hotel describes its workplace as supportive and collaborative, with monthly celebrations of successes.

Requirements

• High school diploma or equivalent.
• Familiarity with hotel management software.
• Familiarity with the Microsoft Office suite.

Nice To Haves

• Experience in a hotel or related field is preferred.

Responsibilities

• Welcome guests and provide friendly, high-quality service throughout their stay.
• Communicate clearly with guests and coordinate with the team.
• Respond quickly to challenges and resolve guest issues.
• Manage reservations, check-ins, check-outs, and financial details.
• Keep front-desk operations organized and running smoothly.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Short-term disability income insurance
• Long-term disability income insurance
• Term life and AD&D insurance
• Paid time off
• Employee Assistance Program
• 401(k) retirement plan
• Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED