Front Desk Clerk - Residence Inn

PLAMONDON HOSPITALITY PARTNERS LLC • Frederick, MD

10d • $17 - $17 • Onsite

About The Position

The Front Desk Clerk is the first point of contact for hotel guests and helps create a welcoming, exceptional stay. The role handles guest bookings, check-ins, check-outs, inquiries, phone calls, and transactions, while coordinating with other departments to fulfill guest requests and support smooth hotel operations. The clerk also takes on additional responsibilities as needed. The position requires substantial time on one’s feet and occasional lifting of up to 60 pounds.

Requirements

• Able to perform duties involving sitting, bending, climbing, standing, reaching, and walking for up to 90% of the day.
• Able to occasionally lift up to 60 pounds.
• Availability for weekends and holidays during peak times is requested.

Responsibilities

• Greet guests warmly and help them feel welcome upon arrival.
• Manage guest bookings, check-ins, check-outs, and inquiries.
• Answer phones and process transactions.
• Collaborate with hotel departments to meet guest requests and deliver service.
• Take on additional responsibilities as needed to support the team and hotel operations.

Benefits

• Flexible scheduling
• College tuition and driver’s education reimbursement
• Employee discount programs
• Opportunities for growth and promotion from within
• 401(k) program with company match, subject to eligibility requirements
• Medical, dental, and vision benefits for eligible full-time employees, after the required waiting period
• Referral program with rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed