Golden Gate - Hotel - Front Desk Agent

Recruiting Team • Las Vegas, NV

13d

About The Position

The Front Desk Agent provides guest service while checking guests in and out, booking reservations, sharing information, and arranging additional services as needed. The role addresses guest needs and resolves problems, issues keys, processes payments, and supports guest satisfaction and room inventory availability.

The agent follows Company Service Standards and applicable company, departmental, and Gaming Control Board rules and procedures. The position involves maintaining Front and Back of House work areas, communicating supply shortages, and working with guests, team members, supervisors, and management.

Requirements

• Ability to communicate effectively in writing and verbally with guests, team members, and management.
• Basic math skills.
• Previous cash-handling experience.
• Ability to understand and comply with company, departmental, and Gaming Control Board rules, regulations, policies, and procedures.
• Basic knowledge of Microsoft Office, Outlook, and the Internet.
• Availability to work any day of the week and any shift, including weekends and holidays.
• Ability to establish and maintain effective working relationships with team members and guests.
• Must be at least 21 years of age.
• High school graduate or GED equivalent.
• At least 1 year of previous customer service experience.
• Normal corrective vision range, ability to see color, and ability to distinguish letters, numbers, and symbols.
• Ability to climb, bend, reach, pull up to 35 pounds, walk, and stand for the duration of the shift.
• Manual dexterity to operate job-related equipment.

Responsibilities

• Practice, support, and promote Company Service Standards.
• Create reservations accurately and check guests in and out.
• Operate the terminal and perform machine maintenance, including issuing keys and keeping the work area free of debris.
• Address guests by name and answer questions in a way that reflects knowledge of the department and property.
• Assist supervisors in identifying guests with special needs to protect company assets and provide good guest service.
• Observe and report unusual or suspicious behavior.
• Clean and maintain Front and Back of House work areas and inform the appropriate people of supply shortages.
• Attend to guest needs and resolve guest problems.
• Process payments and assist as needed to ensure maximum inventory is available.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED