Golden Gate - Hotel - Front Desk Agent

The D • Las Vegas, NV

2d

About The Position

The Front Desk Agent provides guest service by checking guests in and out, booking reservations, sharing information, and providing additional services as needed. The role attends to guest needs and resolves guest problems, issues keys, processes payments, and works to maximize guest satisfaction and available inventory. The agent operates the terminal, performs machine maintenance, and keeps the work area free of debris. The role also helps identify guests with special needs, observes and reports unusual or suspicious behavior, and maintains Front and Back of House work areas.

Requirements

• Effective written and verbal communication with guests, team members, and management.
• Basic math skills.
• Previous cash-handling experience.
• Ability to understand and comply with company, departmental, and Gaming Control Board rules, regulations, policies, and procedures.
• Basic knowledge of Microsoft Office, Outlook, and the Internet.
• Ability to work any day of the week and any shift, including weekends and holidays.
• Ability to establish and maintain effective working relationships with team members and guests.
• Must be at least 21 years of age.
• High school diploma or GED equivalent required.
• One year of previous customer service experience required.
• Normal corrective vision, ability to see color, and ability to distinguish letters, numbers, and symbols.
• Ability to climb, bend, reach, pull up to 35 pounds, walk, and stand for the duration of the shift.
• Manual dexterity to operate job-related equipment.

Responsibilities

• Practice, support, and promote Company Service Standards.
• Create reservations accurately and check guests in and out.
• Operate the terminal and perform machine maintenance, including issuing keys and keeping the area free of debris.
• Address guests by name and answer their questions with an understanding of the department and property.
• Assist supervisors in identifying guests with special needs to protect company assets and provide the best guest service possible.
• Observe and report unusual or suspicious behavior.
• Clean and maintain Front and Back of House work areas and inform appropriate personnel of supply shortages.
• Attend to guest needs, resolve guest problems, process payments, and provide information and additional services as needed.
• Assist as needed to ensure maximum inventory is available.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED