Springhill Suites Colorado Springs South - Front Desk Supervisor

Aimbridge Hospitality•Colorado Springs, CO

4d•Onsite

About The Position

The Front Desk Supervisor leads the front desk team and helps ensure guests feel welcomed and valued. The role oversees smooth check-ins and check-outs, supports reservations and VIP requests, and helps resolve guest concerns. It also keeps front desk operations organized by tracking logs and handling messages and packages, while supporting room revenue through attention to rates, packages, and promotions. The supervisor trains associates, fosters communication, addresses workplace issues, and keeps safety and service standards in focus. The position is at SpringHill Suites Colorado Springs South, a recently renovated hotel with guest suites, free daily breakfast, an indoor pool, and a 24-hour fitness center. The property emphasizes a team-oriented culture with daily stand-up meetings and opportunities for employee learning and development. The application deadline for Colorado positions is 11/18/26.

Requirements

High school diploma or equivalent required.
At least 2 to 3 years of progressive experience in a hotel or related field required.
Valid driver’s license required.
Compliance with applicable certification requirements, which may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Nice To Haves

College coursework in a related field is helpful.
Previous supervisory experience preferred.

Responsibilities

Greet guests warmly and ensure smooth, stress-free check-ins and check-outs.
Handle reservations and VIP requests and help guests feel valued.
Track logs and manage messages and packages professionally and efficiently.
Monitor rates, packages, and promotions to help increase room revenue while providing value to guests.
Build and support a communicative front desk team.
Train new associates.
Resolve guest concerns and workplace issues confidently and creatively.
Keep safety and service standards in focus.