Staybridge Suites Canton - Front Desk Supervisor

Aimbridge Hospitality • North Canton, OH

3d

About The Position

The Front Desk Supervisor leads the front desk team and helps create a welcoming, memorable guest experience. The role oversees smooth check-ins and check-outs, assists with reservations and VIP requests, and responds to guest concerns. It also supports daily front desk operations, revenue efforts, team training, and compliance with safety and service standards.

Requirements

• High school diploma or equivalent.
• At least 2 to 3 years of progressive experience in a hotel or related field.
• Valid driver’s license.
• Compliance with applicable certification requirements, which may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Nice To Haves

• College coursework in a related field.
• Previous supervisory experience.

Responsibilities

• Greet guests warmly and ensure smooth check-in and check-out experiences.
• Handle reservations and VIP requests, helping guests feel welcomed and valued.
• Track logs and manage messages and packages accurately and professionally.
• Monitor rates, packages, and promotions to help increase room revenue while providing guest value.
• Build and maintain a communicative team.
• Train new associates.
• Resolve guest concerns and workplace issues confidently and creatively.
• Keep safety and service standards at the forefront of operations.

Benefits

• Medical, dental, and vision coverage
• Short-term and long-term disability income
• Term life and AD&D insurance
• Paid time off
• Employee Assistance Program
• 401k retirement plan
• Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED