Guest Services Representative Staybridge Suites Hotel

Hamister Group • Rochester, NY

1d

About The Position

The Guest Services Representative provides a warm, welcoming experience for hotel guests throughout arrival, their stay, and departure. The role handles check-ins and suite assignments, guest inquiries, reservations, billing and payments, wake-up calls, and guest mail and packages. It also involves completing shift tasks, monitoring suite availability, balancing cash, and maintaining the Pantry, Coffee area, lobby, and front entrance. Representatives share information about hotel amenities and local attractions and coordinate shuttle service when applicable.

This position primarily requires afternoon and evening shifts, including a required Friday shift from 3 p.m. to 11 p.m. Candidates must be available to work weekends and holidays. Additional afternoon or evening hours during the week may be available, and other shifts may be required. Hotel experience is preferred.

Requirements

• Availability to work weekends and holidays.
• Availability to work the Friday 3 p.m. to 11 p.m. shift.
• Availability for primarily afternoon and evening shifts; other shifts may also be required.

Nice To Haves

• Hotel experience is preferred.

Responsibilities

• Greet guests, complete check-ins, and assign suites to create a warm arrival experience.
• Respond to guest calls and inquiries in a helpful, friendly, and solution-oriented manner.
• Post room, food, telephone, and other charges; process payments; and provide a smooth billing experience.
• Assist guests with making, modifying, and confirming reservations.
• Use the Shift Check List to complete shift tasks.
• Monitor suite availability to accommodate guests.
• Set up wake-up calls upon request.
• Handle guest mail, packages, and messages.
• Provide accurate and timely check-out services.
• Open and close shifts, balance cash, and complete required drops.
• Keep the Pantry and Coffee area clean, inviting, and stocked.
• Share information about hotel amenities and services, including complimentary breakfast, evening socials, and bar offerings.
• Offer directions and recommendations for nearby dining, shopping, and attractions.
• Help maintain a clean, comfortable, and welcoming lobby and front entrance.
• Coordinate and schedule shuttle service for guests when applicable.

Benefits

• Opportunity for two pay rate increases each year.
• Paid holidays.
• Hotel discounts.
• Career growth opportunities.
• Medical, dental, and vision insurance and 401(k) for full-time employees.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed