Guest Services Representative - Lakecrest Hotel

Traditions Hospitality Group•Ardmore, OK

5d•$14 - $16•Onsite

About The Position

As a Guest Services Representative at Traditions Hospitality Group’s Lake Crest Casino Hotel in Ardmore, Oklahoma, you will help ensure guests receive exceptional service throughout their stay. You will greet guests, assist with their hotel needs, and work with other departments to create positive and memorable guest experiences. The position is part-time, with a stated pay range of $14.00–$16.00 per hour, and may involve varying shifts, including nights, weekends, and holidays. The company describes opportunities for professional growth through training, mentorship, and encouragement, and notes that over 85% of its managers were hourly team members. The role requires a polished, professional appearance and adherence to established presentation and uniform standards.

Requirements

Must be at least 18 years of age.
Must be able to pass a background check.
Must be able to obtain a gaming license, if applicable.
Maintain a polished, professional appearance and comply with established presentation and uniform standards.
Friendly, outgoing personality and excellent customer service skills.
Strong communication and interpersonal skills, with the ability to interact effectively with guests and colleagues.
Ability to work in a fast-paced environment, multitask effectively, and prioritize tasks based on guest needs and operational requirements.
Flexibility to work varying shifts, including nights, weekends, and holidays.

Responsibilities

Greet guests upon arrival and assist with check-in and check-out procedures.
Provide information about hotel amenities, services, and local attractions.
Handle guest inquiries, requests, and complaints promptly and courteously.
Process reservations, cancellations, and modifications accurately.
Keep the lobby and guest areas clean and tidy.
Maintain knowledge of hotel policies, procedures, and safety protocols.
Assist guests with luggage and transportation arrangements as needed.
Collaborate with other hotel departments to fulfill guest requests and resolve issues.
Follow established security and emergency procedures.