Hotel Guest Services Manager

Home 2 Suites West Lafayette • West Lafayette, IN

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About The Position

Ascent Hospitality is seeking a hands-on, guest-focused Hotel Guest Services Manager to lead the front desk team at Home2 Suites by Hilton West Lafayette in West Lafayette, Indiana. The manager helps deliver a welcoming guest experience, supports daily hotel operations, and coaches a team to make guests feel at home.

Requirements

• Hotel front desk or guest-service experience.
• Strong communication, organization, and problem-solving skills.
• A positive, dependable, guest-first approach.
• Comfort working with hotel systems and supporting a flexible hotel schedule.

Nice To Haves

• Supervisory experience preferred.
• Hilton brand experience is a plus.

Responsibilities

• Oversee front desk operations, including check-in, check-out, guest requests, and service recovery.
• Lead, train, schedule, and support front desk team members.
• Respond to guest feedback and help resolve concerns promptly.
• Support room revenue, occupancy, labor, and front office performance goals.
• Maintain Hilton brand standards, accurate records, and a safe, organized front desk.

Benefits

• Competitive pay
• Comprehensive benefits package
• 401(k) with employer match
• Paid time off and holiday pay
• Insurance plan options
• Hotel team member discounts
• Employee recognition and appreciation programs
• Career growth and advancement opportunities
• Supportive corporate leadership team
• The opportunity to make a direct impact on hotel performance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed