Hotel Front Desk Manager / Guest Services Manager
About The Position
Raymond Management is seeking a Guest Service Manager to oversee front desk operations and ensure a high level of service and memorable experiences for hotel guests. The role manages daily check-in and check-out, reservations, guest requests and complaints, and guest satisfaction initiatives. The manager leads and trains the guest service team, collaborates with other departments, prepares service and guest-feedback reports for management, and ensures compliance with hotel policies, safety, and security procedures. The position offers a team-centered culture, on-the-job training, and support for career growth.
Requirements
- Previous experience as a Guest Service Manager or in a similar role is required.
- Strong leadership and interpersonal skills, including the ability to motivate a diverse team.
- Excellent communication skills and a commitment to guest satisfaction.
- Proficiency in hotel management software and front desk operations.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Passion for hospitality and a desire to create memorable guest experiences.
Responsibilities
- Manage daily front desk operations, including guest check-in and check-out and reservation management.
- Lead and train the guest service team to deliver exceptional customer service and support.
- Handle guest inquiries, requests, and complaints in a timely and professional manner.
- Monitor guest satisfaction and implement improvements to enhance the overall guest experience.
- Collaborate with other departments to support smooth operations and address guest issues.
- Prepare reports on guest feedback and service performance for management review.
- Ensure compliance with hotel policies and procedures, including safety and security measures.
Benefits
- 11 paid holidays per year, paid vacation, sick leave, bereavement leave, and jury duty leave.
- Affordable health, dental, and vision plans for employees and their families.
- Low-cost accident, critical illness, and hospital coverage.
- Short- and long-term disability coverage paid by RMC.
- Company-provided life and AD&D insurance, with optional additional family coverage.
- Tuition reimbursement for college credits or professional certification.
- Flexible spending plan options.
- 401(k) retirement plan with company contribution.
- Hotel room discounts for travel.
- Teammate referral bonuses.
- Paid time off to volunteer in the community.
- Employee Assistance Program with mental health resources.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
