Hotel Front Desk / Guest Service Rep

Raymond Management Company•Fort Worth, TX

5d•$15 - $16

About The Position

Raymond Management is hiring a part-time Guest Service Representative to join its Front Desk team. The role focuses on creating a welcoming guest experience, supporting smooth hotel operations, and providing professional customer service. The company provides on-the-job training and supports career growth. Prior hotel or customer service experience is a plus, but the company is willing to train the right candidate.

Requirements

Friendly, positive attitude and strong customer service skills.
Ability to multitask and work well in a fast-paced environment.
Strong communication skills and a professional approach to resolving guest concerns.
Basic computer skills.
Ability to stand for extended periods.

Nice To Haves

Prior hotel or customer service experience.

Responsibilities

Serve as the first point of contact for guests and create a positive, welcoming experience.
Greet and assist guests during check-in and check-out.
Handle guest requests, inquiries, and reservations professionally and with attention to detail.
Communicate with Housekeeping, Maintenance, and Sales teams to support seamless operations.
Manage daily front desk duties, including payments, room assignments, and resolving guest issues.

Benefits

Paid vacation, sick, bereavement, and jury duty leave.
Holidays paid at time and one-half when worked.
Hotel room discounts when traveling.
Teammate referral bonuses.
Paid time off to volunteer in the community.
Employee Assistance Program with mental health resources.
Affordable health, dental, and vision plans for full-time teammates and their families.
Low-cost accident, critical illness, and hospital coverage for full-time teammates.
Flexible spending plan options for full-time teammates.
401(k) retirement plans with company contribution for full-time teammates.
On-the-job training and support for career growth.
Employee recognition.