Hotel Guest Service Rep

Kinseth Hospitality Companies•Moorhead, MN

1d•Onsite

About The Position

The Courtyard by Marriott in Moorhead, Minnesota, is hiring a part-time front desk associate for its 126-room hotel and convention center. The role provides customer service to hotel guests and calls for a guest-focused, hospitality-minded person who stays calm and professional in busy situations, learns systems and procedures quickly, is reliable and punctual, communicates well, solves problems, and can multitask with attention to detail. The position is primarily scheduled on Saturdays and Sundays, with preferred shifts of 7:00 AM–3:00 PM or 3:00 PM–11:00 PM. Additional occasional shifts may be available with notice. The position reports to the Guest Services Manager and pays $15.00–$16.00 per hour based on experience. Experience with Agilysys Stay PMS is a plus.

Requirements

Genuine passion for guest service.
Ability to remain calm and professional during busy, high-pressure situations.
Ability to learn quickly and adapt to new systems and procedures.
Reliability, dependability, and punctuality.
Strong communication and problem-solving skills.
Comfort with multitasking while maintaining attention to detail.
Ability to perform the physical demands of the job, including occasionally lifting or moving up to 50 pounds.

Nice To Haves

Experience with Agilysys Stay PMS.
Openness to occasional additional shifts with notice.

Responsibilities

Greet and register guests, suggestively sell hotel rooms, issue room keys, assign rooms, and set wake-up calls in a warm and friendly manner.
Protect guest safety by following established security procedures, including fire and tornado procedures, key security, and guest privacy requirements.
Date-stamp, sort, and rack incoming mail, faxes, and messages.
Record and communicate guest special requests and problems to the appropriate department and ensure they are addressed promptly and acceptably.
Answer inquiries about hotel services, guest registration, and local attractions, and provide travel directions.
Check out guests accurately and communicate departures to housekeeping staff.
Compute bills, collect payments, make change, and make deposits according to KHC cash-handling procedures.
Make, confirm, and cancel reservations by telephone, computer, and in writing.
Answer and route internal and external phone calls in an articulate, friendly manner using prescribed procedures.
Post charges such as room, food, liquor, or telephone charges to the ledger.
Deposit guests' valuables in the hotel safe or safe deposit box.
Maintain an accurate shift-to-shift log to support communication between shifts.
Maintain the cleanliness and organization of the hotel lobby and front desk area.
Follow KHC policies and procedures, including dress code, safety, and performance standards, maintain a professional image, and report to work as scheduled.