Hotel Guest Service Rep

TownePlace Suites (Kinseth Hospitality)•De Pere, WI

8d•$15 - $17

About The Position

Provides customer service to hotel guests by performing front desk duties, including welcoming and registering guests, assigning rooms, issuing keys, managing reservations, answering questions, handling payments, and communicating guest needs to other departments. The role also supports guest safety and privacy, maintains accurate records and shift logs, and keeps the lobby and front desk area clean and organized. The employee is responsible for following KHC policies and procedures, including dress code, safety, and performance standards, maintaining a professional image, and reporting to work as scheduled.

Requirements

Follow safety precautions at all times to avoid injuries.
Meet the physical demands of the role, including standing regularly; using hands to finger, handle, or feel; and talking or hearing.
Frequently walk and reach with hands and arms; occasionally sit, climb or balance, stoop, kneel, crouch, crawl, or smell.
Occasionally lift and/or move up to 50 pounds.
Have close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Greet and register guests, suggestively sell hotel rooms, issue room keys, assign rooms, and set wake-up calls in a warm and friendly manner.
Follow established security procedures, including fire and tornado procedures, key security, and guest privacy practices.
Date stamp, sort, and rack incoming mail, faxes, and messages.
Record and communicate guest special requests and problems to the appropriate department and ensure they are addressed promptly and acceptably.
Answer inquiries about hotel services, guest registration, local attractions, and travel directions.
Check out guests accurately and communicate departures to housekeeping staff.
Compute bills, collect payments, make change, and make deposits according to KHC cash handling procedures.
Make, confirm, and cancel reservations by telephone, computer, and in writing.
Answer and route internal and external phone calls using prescribed procedures and an articulate, friendly manner.
Post charges, such as room, food, liquor, or telephone charges, to the ledger.
Deposit guests' valuables in the hotel safe or safe deposit box.
Maintain an accurate shift-to-shift log to support communication between shifts.
Maintain the cleanliness and organization of the hotel lobby and front desk area.
Follow KHC policies and procedures, maintain a professional image, and report to work as scheduled.