Hotel Guest Service Rep

Kinseth Hospitality•Sioux City, IA

About The Position

Provides customer service to hotel guests by greeting and registering them, selling and assigning rooms, issuing room keys, and setting wake-up calls in a warm and friendly manner. The role supports guest safety, handles reservations and payments, responds to inquiries, communicates guest requests and issues to appropriate departments, and maintains accurate shift records. The employee is also responsible for keeping the hotel lobby and front desk area clean and organized and following Kinseth Hotel Corporation policies and property-specific standards.

Requirements

Ability to perform the physical demands of the job, including regularly standing, using hands to handle or feel objects, and talking or hearing.
Ability to frequently walk and reach with hands and arms.
Ability to occasionally sit; climb or balance; stoop, kneel, crouch, or crawl; and smell.
Ability to occasionally lift and/or move up to 50 pounds.
Close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Greet and register guests, suggestively sell hotel rooms, issue room keys, assign rooms, and set wake-up calls.
Follow established security procedures, including fire and tornado procedures, key security, and guest privacy practices.
Date-stamp, sort, and rack incoming mail, faxes, and messages.
Record and communicate guest special requests and problems to the appropriate department and ensure they are addressed in a timely and acceptable manner.
Answer inquiries about hotel services, guest registration, and local attractions; provide travel directions.
Check guests out accurately and communicate departures to housekeeping staff.
Compute guest bills, collect payments, make change, and make deposits according to KHC cash-handling procedures.
Make, confirm, and cancel reservations by telephone, computer, and in writing.
Answer and route internal and external phone calls in an articulate and friendly manner using prescribed procedures.
Post charges such as room, food, liquor, or telephone charges to the ledger.
Deposit guests' valuables in the hotel safe or safe deposit box.
Maintain the shift-to-shift log accurately to support communication between shifts.
Maintain the cleanliness and organization of the hotel lobby and front desk area.
Follow KHC policies and procedures, including dress code, safety, and performance standards; maintain a professional image and report to work as scheduled.
Follow proper safety precautions to avoid injuries.