Hotel Front Desk / Guest Service Rep
About The Position
Raymond Management Company is seeking a Guest Service Representative to join its Front Desk team. The role serves as the first point of contact for hotel guests and helps create a welcoming, positive experience. The representative assists with check-in and check-out, responds to guest requests and inquiries, handles reservations, and completes front desk tasks such as taking payments, assigning rooms, and resolving guest issues. The role works with Housekeeping, Maintenance, and Sales to support smooth hotel operations. The position is part-time, with open availability and weekend work required. The starting salary range is $15.00–$16.00 per hour or more based on experience, with possible wage increases at 30, 60, and 90 days and six months. On-the-job training and support for career growth are offered.
Requirements
- Friendly, positive attitude and strong customer service skills.
- Ability to multitask and work well in a fast-paced environment.
- Strong communication skills and a professional approach to resolving guest concerns.
- Basic computer skills.
- Ability to stand for extended periods.
- Open availability and ability to work weekends.
Nice To Haves
- Prior hotel or customer service experience.
Responsibilities
- Serve as the first point of contact for guests and create a positive, welcoming experience.
- Greet and assist guests during check-in and check-out.
- Handle guest requests, inquiries, and reservations professionally and with attention to detail.
- Communicate with Housekeeping, Maintenance, and Sales teams to support seamless operations.
- Manage daily front desk duties, including payments and room assignments.
- Resolve guest issues.
Benefits
- Paid vacation, sick, bereavement, and jury duty leave.
- Holidays paid at time and a half when worked.
- Hotel room discounts when traveling.
- Teammate referral bonuses.
- Paid time off to volunteer in the community.
- Employee Assistance Program with mental health resources.
- Affordable health, dental, and vision plans for full-time teammates.
- Low-cost accident, critical illness, and hospital coverage for full-time teammates.
- Flexible spending plan options for full-time teammates.
- 401(k) retirement plans with company contribution for full-time teammates.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
