Hotel Front Desk / Guest Service Rep

Raymond Management Company • Fort Worth, TX

5d • $15 - $16

About The Position

Raymond Management is seeking a Guest Service Representative to join its hotel Front Desk team. The role serves as the first point of contact for guests and helps create a welcoming, positive experience. The position includes greeting and assisting guests during check-in and check-out, handling requests, inquiries, and reservations, coordinating with Housekeeping, Maintenance, and Sales, and managing front desk duties such as payments, room assignments, and resolving guest issues. On-the-job training is provided, and the company supports career growth. The listed starting salary is $15.00–$16.00 per hour or more based on experience, with potential wage increases at 30, 60, and 90 days and six months.

Requirements

• Friendly, positive attitude and strong customer service skills.
• Ability to multitask and work well in a fast-paced environment.
• Strong communication skills and a professional approach to resolving guest concerns.
• Basic computer skills.
• Ability to stand for extended periods.

Nice To Haves

• Prior hotel or customer service experience; training is available for the right candidate.

Responsibilities

• Serve as the first point of contact for guests and create a positive, welcoming experience.
• Greet and assist guests during check-in and check-out.
• Handle guest requests, inquiries, and reservations professionally and with attention to detail.
• Communicate with Housekeeping, Maintenance, and Sales to support seamless operations.
• Manage daily front desk duties, including payments and room assignments.
• Resolve guest issues.

Benefits

• Paid vacation, sick leave, bereavement leave, and jury duty leave.
• Holidays paid at time and a half when worked.
• Hotel room discounts when traveling.
• Teammate referral bonuses.
• Paid time off to volunteer in the community.
• Employee Assistance Program with mental health resources.
• Affordable health, dental, and vision plans for full-time teammates and their families.
• Low-cost accident, critical illness, and hospital coverage.
• Flexible spending plan options.
• 401(k) retirement plan with company contribution.
• On-the-job training and support for career growth.
• Employee recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed