Hotel Guest Services Supervisor

DoubleTree Tampa Rocky Point • Tampa, FL

4d

About The Position

The Guest Services Supervisor assists in supervising guest services operations and team members. The role is responsible for establishing a positive work environment, delivering exceptional guest service, and administering policies and procedures established by the company and hotel brand.

Requirements

• Strong interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Strong leadership and a professional image.
• Conduct work-related functions in a professional manner.

Nice To Haves

• Hilton experience.
• PEP experience.

Responsibilities

• Perform all duties of a Guest Services Representative.
• Register and process guests upon arrival and departure.
• Demonstrate and provide exceptional guest service to hotel guests.
• Demonstrate telephone courtesy and professionalism.
• Maintain personal connections with guests and clients to encourage guest loyalty.
• Assist in supervising the guest services department, including recruitment, orientation, training, and scheduling.
• Use appropriate selling techniques to maximize revenue and occupancy.
• Maintain a working knowledge of all hotel services and facilities and the local area.
• Assist in reviewing and approving billing accounts and department reporting.
• Help maintain product and service quality standards by investigating complaints and initiating corrective action.
• Maintain a clean and professional appearance in public areas and the hotel office.
• Perform additional responsibilities as assigned by leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed