Guest Services Representative Staybridge Suites Hotel
About The Position
The Guest Services Representative creates a warm, welcoming experience for hotel guests from arrival through departure. The role handles check-ins and check-outs, reservations, guest inquiries, payments and billing, and other front-desk services. It also helps maintain inviting lobby, Pantry, and Coffee areas; shares information about hotel amenities and local attractions; and coordinates shuttle service when applicable. Candidates should have a positive, upbeat personality, enjoy staying busy, and thrive in customer service. Hotel experience is preferred. This position primarily requires afternoon and evening shifts, especially Friday from 3 p.m. to 11 p.m., with availability for weekends and holidays. Additional afternoon or evening hours during the week may be available, and other shifts may be required.
Requirements
- Must be available to work weekends and holidays.
- Must be able to work the Friday 3 p.m. to 11 p.m. shift.
- Must be available primarily for afternoon and evening shifts, with the possibility of working other shifts.
Nice To Haves
- Hotel experience is preferred.
- Positive and upbeat personality; enjoys staying busy and thrives in customer service.
Responsibilities
- Greet guests, complete check-ins, and assign suites to create a warm and welcoming arrival experience.
- Respond to guest calls and inquiries in a helpful, friendly, and solution-oriented manner.
- Post room, food, telephone, and other charges; process payments; and ensure accurate billing.
- Assist guests with making, modifying, and confirming reservations.
- Use the Shift Check List to complete shift tasks.
- Monitor suite availability to accommodate guests.
- Set up personalized wake-up calls upon request.
- Handle guest mail, packages, and messages.
- Provide accurate and timely check-out services.
- Open and close shifts, balance cash, and complete required drops.
- Keep the Pantry and Coffee area clean, inviting, and fully stocked.
- Share information about hotel amenities and services, including complimentary breakfast, evening socials, and bar offerings.
- Offer directions and recommendations for nearby dining, shopping, and attractions.
- Help maintain a clean, comfortable, and welcoming lobby and front entrance.
- Coordinate and schedule shuttle service for guests when applicable.
Benefits
- Opportunity for two pay rate increases each year.
- Paid holidays.
- Hotel discounts.
- Career growth opportunities.
- Medical, dental, and vision insurance and 401(k) for full-time employees.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
