Full Time Front Desk Agent - Marriott Colorado Springs

Pyramid Global Hospitality•Colorado Springs, CO

1d•Onsite

About The Position

The Front Desk Agent is the first and last point of contact for hotel guests and helps create a welcoming, smooth, and memorable stay. The role involves greeting guests, managing check-in and check-out, processing payments, responding to questions and requests, resolving concerns, and maintaining composure during busy periods or emergencies. The agent also provides information about hotel amenities and local attractions and supports PBX operators and reservations agents as directed by leadership. The position offers opportunities for training and career growth within Pyramid Global Hospitality.

Requirements

High school diploma or equivalent required.
Previous experience in a guest-facing customer service role preferred; hotel front desk experience is a strong plus.
Experience handling cash and accurately processing financial transactions.
Comfort working in a fast-paced, high-volume environment throughout a shift.
Basic mathematical proficiency and comfort using a calculator for moderately complex calculations.
Knowledge of emergency procedures and hotel safety protocols, or willingness to learn.
Ability to stand and remain active throughout the shift.
Flexible availability, including evenings, weekends, and holidays.
Professional appearance and demeanor reflecting the quality of the Marriott brand.
Warm, engaging personality and genuine interest in connecting with people.
Strong customer service, communication, and problem-solving skills, including a clear and professional phone presence.
Ability to remain calm and decisive under pressure and commitment to accurate financial transactions.

Nice To Haves

Some college or hospitality education.
Hotel front desk experience.
Bilingual communication skills.

Responsibilities

Greet guests promptly with a warm, sincere, and professional welcome.
Complete check-in and check-out accurately and efficiently, including retrieving and entering guest information, confirming rates and preferences, coding electronic keys, and providing welcome packets.
Verify and process credit cards; handle cash; balance an assigned house bank; and perform moderately complex calculations.
Accept and record payments such as vouchers, traveler’s checks, and foreign currency at current posted rates.
Post charges to guest rooms and house accounts using the property management system.
Answer phone calls professionally; retrieve and communicate guest messages; and handle requests for mail, packages, and faxes.
Promote the hotel’s marketing programs and loyalty offerings.
Address guest concerns and complaints with patience and empathy, and negotiate appropriate recovery solutions when needed.
Remain composed and focused on solutions during high-volume periods and emergencies.
Maintain knowledge of hotel outlet hours, local attractions, and property amenities.
Support PBX operators and reservations agents as directed by leadership.