Front Desk Agent - Spartanburg Marriott

Mainsail Lodging & Development • Spartanburg, SC

9d

About The Position

The Front Desk Agent is a guest-facing role responsible for Front Desk, Bell Services, and Concierge Services. The agent makes a first impression and provides a personalized check-in and rooming experience using technology, while delivering service consistent with Mainsail Lodging & Development standards. The role includes assisting guests with luggage and room access, sharing hotel and local knowledge, handling payments and guest inquiries, coordinating with Housekeeping, and maintaining guest confidentiality and a clean, orderly work area.

The position requires standing for extended periods, bending, and lifting or pulling up to 40 pounds. It also calls for clear communication, sound judgment, managing multiple tasks, working independently or under direction, handling varied personalities, maintaining confidentiality, and responding effectively to stressful situations and workplace challenges. Long hours may be required as needed.

Requirements

• High school diploma or higher.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Ability to use technology such as tablets and iPads.
• Ability to stand for extended periods and bend.
• Ability to lift and pull 40 pounds.
• Ability to communicate clearly.
• Corrected vision within the normal range.
• Ability to work long hours as needed.
• Ability to make sound judgments quickly and manage multiple tasks while progressing toward deadlines.
• Ability to work independently, take direction, and provide direction to others.
• Ability to manage differing personalities within the office, hotel, and community.
• Ability to maintain the highest degree of confidentiality.
• Ability to work effectively in stressful, high-pressure situations and anticipate, prevent, identify, and solve workplace problems.

Nice To Haves

• Previous hospitality experience.

Responsibilities

• Assign and escort guests to rooms according to their preferences, using nonverbal cues to personalize the experience.
• Assist guests to their rooms and with their luggage.
• Provide room quotes and upsell when possible.
• Interact with guests, use their names, and share hotel knowledge to personalize service.
• Know and showcase hotel functions and features, including featured wine and hotel and brand rewards.
• Maintain guest confidentiality and produce room keys while protecting guest information.
• Provide local information about shopping, dining, nightlife, and recreational destinations.
• Receive, store, and deliver luggage and mail, and run errands for guests.
• Make guest travel arrangements, including sightseeing and other tours.
• Coordinate with Housekeeping and the Front Desk.
• Verify charges and collect payment for room stays.
• Respond to guest inquiries.
• Follow scheduled shifts and break and lunch requirements.
• Report suspicious activity, unusual items in rooms, or irregular guest behavior in public areas or rooms.
• Take initiative and handle assignments with limited supervision.
• Follow hotel policies and procedures in the team member handbook.
• Maintain a clean and orderly work area.
• Assist guests in ways that support an exceptional experience and high GSS scores.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED