Front Desk Agent Marriott Tampa Westshore

Crestview Management, LLC • Tampa, FL

11h

About The Position

The Front Desk Agent provides outstanding guest service at the front desk while following Marriott brand standards. This role serves as the first and last point of contact for guests, handling check-ins and check-outs, processing reservations, and supporting a positive guest experience throughout each stay.

Requirements

• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Excellent attention to detail and problem-solving skills.
• Flexible availability, including mornings, evenings, weekends, and holidays.
• Ability to stand for extended periods.
• Ability to lift up to 25 lbs as needed.

Nice To Haves

• Previous customer service or hospitality experience.
• Marriott experience.
• Knowledge of Marriott systems, including GXP.

Responsibilities

• Greet guests in a friendly and professional manner.
• Perform guest check-in and check-out procedures accurately and efficiently.
• Process reservations, room assignments, and payments.
• Answer phones and respond promptly to guest inquiries.
• Resolve guest concerns or escalate issues to a supervisor or Manager on Duty as appropriate.
• Follow Marriott brand standards and customer service expectations.
• Use Marriott systems, including PMS and GXP (Guest Experience Platform).
• Maintain a clean, organized, and professional front desk area.
• Communicate effectively with housekeeping, maintenance, and other departments.
• Follow company policies, safety procedures, and cash-handling guidelines.

Benefits

• Competitive starting pay.
• Career growth opportunities within Marriott International.
• Marriott employee travel discounts.
• Supportive and team-oriented work environment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed