Assistant Front Office Manager Marriott Tampa Westshore

Crestview Management, LLC • Tampa, FL

11h • Onsite

About The Position

The Assistant Front Office Manager supports the Front Office Manager in ensuring smooth front desk and guest-service operations at Marriott Tampa Westshore. The role leads the front office team, manages daily operations, and helps maintain high standards of customer service and Marriott brand standards to deliver exceptional guest experiences.

The position also supports administrative, financial, staffing, and reporting activities, handles guest concerns, and coordinates with other hotel departments to provide seamless service.

Requirements

• Previous experience in front office operations, preferably in a hotel environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to handle guest complaints with professionalism and tact.
• Proficiency in hotel management software and Microsoft Office Suite.
• Detail-oriented with strong organizational skills.
• Flexible availability, including weekends and holidays.
• High school diploma or equivalent.

Nice To Haves

• Degree in Hospitality Management.

Responsibilities

• Assist in managing daily front office operations, including guest check-in and check-out, reservations, and concierge services.
• Lead, train, and motivate front office staff to provide outstanding guest service and maintain Marriott brand standards.
• Handle guest concerns and resolve issues promptly to ensure guest satisfaction.
• Coordinate with other hotel departments to ensure seamless guest experiences.
• Monitor front office financial transactions and assist with budgeting and forecasting.
• Ensure compliance with Marriott policies, procedures, and safety standards.
• Support the Front Office Manager with administrative tasks and reporting.
• Assist with staffing, scheduling, and performance evaluations of front office team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED