Front Desk Supervisor Marriott Tampa Westshore

Crestview Management, LLC • Tampa, FL

11h

About The Position

The Front Desk Supervisor at Marriott Tampa Westshore oversees the daily operations of the front desk team, ensuring exceptional guest service and smooth check-in and check-out processes. The role requires strong leadership skills, attention to detail, and the ability to handle guest concerns efficiently while maintaining Marriott’s hospitality standards.

The supervisor supports and develops front desk staff, manages operational and administrative tasks, resolves guest issues, and coordinates with other departments to ensure seamless guest experiences.

Requirements

• High school diploma or equivalent.
• Previous experience in a front desk or guest service role within the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency with hotel property management systems (PMS) and Microsoft Office Suite.
• Ability to work flexible hours, including weekends and holidays.
• Customer-focused with a positive and professional attitude.

Nice To Haves

• College degree preferred.
• Prior supervisory or leadership experience is highly desirable.

Responsibilities

• Supervise and support front desk associates to deliver outstanding guest service.
• Manage daily front desk operations, including check-in, check-out, reservations, and guest inquiries.
• Train, coach, and mentor front desk staff to enhance performance and professional development.
• Handle guest complaints and resolve issues promptly to ensure guest satisfaction.
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
• Maintain accurate records of guest accounts, reservations, and billing information.
• Ensure compliance with Marriott brand standards, policies, and procedures.
• Assist in scheduling and staffing to meet operational needs.
• Perform administrative duties such as reporting and inventory management as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED