Front Desk Agent (full-time)

Spire Hospitality•Bloomington, MN

14h•Onsite

About The Position

Front Desk Agents shape the first and last impressions of our hotel and play an essential role in creating memorable guest experiences. We're looking for someone who brings positive energy, takes ownership of guest needs, and enjoys finding creative ways to make every stay exceptional. Whether you're an experienced hotel professional or looking to grow your hospitality career, this is a chance to make a difference every day! The Renaissance Minneapolis Bloomington Hotel is an upscale Marriott property, conveniently located near the Mall of America, Minneapolis–St. Paul International Airport, and major Twin Cities attractions. Our hotel features 253 beautifully appointed guest rooms, LARS Restaurant & Bar, an indoor Junior Olympic-sized pool, a 24-hour fitness center, and more than 4,300 square feet of flexible meeting and event space. Inspired by Minnesota's local character, our modern design and distinctive guest experiences create an inviting atmosphere for business and leisure travelers alike. SPIRE Hospitality is a management company dedicated to creating memorable guest experiences and delivering best-in-class service across hotels and resorts nationwide. We provide our associates with the support, tools, and opportunities to succeed, grow professionally, and build rewarding careers in hospitality.

Requirements

Minimum of one year of customer service or guest-facing experience required.
Ability to multitask, prioritize responsibilities, and work independently in a fast-paced environment.
Comfortable using computers, including Microsoft Outlook, Word, and Excel.
Ability to handle guest concerns professionally and confidently.
Must be available to work a flexible schedule, including mornings, evenings, weekends, and holidays.
Ability to stand for the majority of the shift.
Ability to lift, carry, push, or pull up to 10 pounds.

Nice To Haves

Previous hotel front desk experience preferred.
Strong communication, interpersonal, and problem-solving skills.
A positive, team-oriented attitude with a passion for delivering exceptional hospitality.
Previous experience with hotel property management systems, particularly Marriott FSPMS, is a plus.

Responsibilities

Create a warm, welcoming first impression by greeting guests with genuine hospitality and professionalism.
Efficiently manage guest check-ins, check-outs, room assignments, and payment transactions.
Recognize Marriott Bonvoy members and deliver personalized service that celebrates their loyalty.
Anticipate guest needs and identify opportunities to create memorable experiences.
Respond promptly and professionally to guest inquiries, requests, and concerns.
Take ownership of guest issues, using effective service recovery techniques to turn challenges into positive experiences.
Answer incoming calls, manage reservations, and communicate important information accurately.
Collaborate with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless guest service.
Maintain accurate guest records, shift reports, and front desk documentation.
Promote hotel amenities, local attractions, and Marriott Bonvoy membership opportunities.
Maintain a clean, organized, and professional front desk environment.
Balance multiple priorities while remaining calm, friendly, and attentive during busy periods.