Front Desk Agent - TownePlace Suites

Remington Hotels • Logan, UT

1d • Onsite

About The Position

The Front Desk Agent greets and communicates cordially with guests and checks them in and out promptly and professionally. The role assists with pre-registration and reservation blocking, handles guest payments and hotel charges accurately, and maintains working knowledge of the front-office computer or manual system and its transactions. The agent reviews special requests and blocks rooms accordingly, understands hotel rates and discounts, handles reservations and same-day bookings, and follows cancellation and relocation procedures when necessary. The position requires a high work ethic, self-initiative, and a team-oriented approach to providing great guest experiences.

This is an in-office role in a standard office environment. Work involves extended periods sitting at a desk and using a computer, with occasional standing and walking and frequent keyboarding and other fine motor tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Requirements

• High work ethic and self-initiative.
• May be required to work varying schedules, including nights, weekends, and holidays.
• Ability to work in a standard office environment.
• Ability to sit at a desk and work on a computer for prolonged periods (6–8 hours a day).
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills and use of hands and fingers for keyboarding, typing, using a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Ability to occasionally stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed, such as files or office supplies.
• Visual ability to read computer screens and printed materials, including close visual focus for extended periods and color differentiation for certain roles.
• Ability to hear and participate in conversations and meetings and use a phone and/or headset.

Responsibilities

• Greet and communicate cordially with guests, and check them in and out promptly and professionally.
• Assist with pre-registration and block reservations when necessary.
• Know how and where to post all charges promptly, accurately, and efficiently.
• Maintain working knowledge of the front-office computer or manual system, including daily and infrequent transactions.
• Accurately handle cash, checks, and credit card information for payment of hotel charges, and make change correctly.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates and discounts and how to handle each.
• Handle reservations and reservation procedures, including same-day reservations; take reservations in approximately two minutes.
• Follow cancellation and relocation procedures when necessary.
• Work as part of a team to provide great experiences for guests.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed