Front Desk Agent | State College TownePlace Suites

SHANER • Ferguson Township, PA

3d • Onsite

About The Position

Shaner Hotels is hiring a Front Desk Agent for the opening team at TownePlace Suites by Marriott State College, an 89-suite extended-stay hotel in State College, Pennsylvania. The agent provides friendly, professional guest service, including efficiently handling check-ins and check-outs, processing payments, and sharing information and services with guests and visitors. The role also involves responding to guest complaints, following hotel payment and cash-handling procedures, preparing and distributing daily reports, and coordinating with Housekeeping to resolve room-status discrepancies. The position requires a flexible schedule that includes weekends, holidays, and varied shifts. Other duties may be assigned.

Requirements

• High school graduate or equivalent.
• At least one year of customer service experience.
• Ability to communicate satisfactorily with guests, management, and co-workers so they understand.
• Knowledge of local activities and attractions appropriate for the clientele.

Nice To Haves

• Previous hotel experience.
• Computer experience.
• Bilingual English/Spanish skills.

Responsibilities

• Provide superior guest service by courteously and efficiently checking hotel guests in and out.
• Process payments according to established hotel requirements and follow payment, cash-handling, and credit policies and procedures.
• Provide guests and visitors with information and services in a friendly, professional manner.
• Handle guest complaints and work to ensure guest satisfaction.
• Generate, print, and distribute daily reports to designated departments or personnel.
• Resolve discrepancies in the room-status report in coordination with Housekeeping.
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED