Front Desk Agent/Guest Services Agent

Auberge Collection • Calistoga, CA

2d • Onsite

About The Position

Join Solage as a Front Desk Agent, serving as the welcoming first point of contact for guests and setting the tone for their stay. Through attentive customer service and careful attention to detail, you will help guests feel valued from check-in through check-out.

The role includes greeting guests, facilitating check-in and check-out, sharing information about hotel services and policies, managing reservations and room assignments, and communicating special requests to relevant departments. You will respond professionally to guest inquiries and concerns, process payments and other financial transactions, and coordinate with accounting as needed. You will also relay messages between guests and hotel departments and maintain accurate records of guest interactions and requests.

Requirements

• At least 1 year of experience in a similar role.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks efficiently.
• Familiarity with hotel management systems and basic computer skills.

Responsibilities

• Greet guests upon arrival and facilitate smooth check-in and check-out processes.
• Provide information about hotel services, amenities, and policies.
• Handle room reservations, confirm guest details, and assign rooms.
• Communicate guest special requests and accommodations to relevant departments.
• Address guest inquiries, concerns, and requests promptly and professionally.
• Process payments, verify payment information, handle cash, and coordinate financial transactions with the accounting department.
• Relay messages between guests and other hotel departments.
• Maintain accurate records of guest interactions and requests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed