Front Desk Agent
Baymont By Wyndham Elko • Elko, NV5d • Onsite
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Front Desk Agent
Baymont By Wyndham Elko•Elko, NV
•Onsite
About The Position
Hospitality Management Corporation (HMC) is seeking a Front Desk Agent for the Baymont by Wyndham in Elko, NV. HMC is a Dallas-based company that provides management solutions and hospitality industry services. Their core values include integrity, honesty, and open communication, aiming to provide clients with the finest management expertise. HMC emphasizes that a company is only as strong as its team members and encourages them to push themselves while providing the necessary resources for success.
Requirements
- Experience with an IHG branded hotel highly desired
- Be able to manage time effectively, complete required tasks on time
- Knowledge of and ability to operate computer equipment and the reservations system.
- High School diploma or equivalent required
- Stable work history required
- Strong understand of Microsoft Office products (Excel, Word, Outlook)
- Need to be a team player
- Must be able to convey information and ideas clearly
- Must maintain composure and objectivity under pressure
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
- Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests
Nice To Haves
- If you like to work on an island by yourself, this won’t be a good fit for you!
Responsibilities
- Greet guests and manage check-ins and check-outs
- Handle reservations, cancellations, and room assignments
- Assist guests with questions, directions, and local recommendations
- Address and resolve guest concerns professionally
- Maintain accurate guest records and room key inventory
- Support front desk operations as needed
Benefits
- Industry leading 401K
- Promotional opportunities with a growing company
Stand Out From the Crowd
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
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