Hotel Front Desk Agent - Doubletree Orlando Downtown

Remington Hospitality • Orlando, FL

2d

About The Position

The Hotel Front Desk Agent greets and communicates with guests cordially, promptly, and professionally, and handles hotel check-in and check-out. The role assists with pre-registration and reservation blocking as needed, processes guest charges and payments accurately, and maintains working knowledge of front office systems and procedures. The agent also reviews reservations with special requests, manages room assignments accordingly, and supports reservation handling, including same-day bookings, cancellations, and relocations.

Requirements

• High work ethic and self-initiative.
• Willingness to work varying schedules, which may include nights, weekends, and holidays.
• Enjoys working as part of a team to provide great guest experiences.

Responsibilities

• Greet and communicate with guests cordially, promptly, and professionally.
• Check guests in and out of the hotel.
• Assist with pre-registration and blocking reservations when necessary.
• Know how and where to post all charges promptly, accurately, and efficiently.
• Maintain working knowledge of the front office computer or manual system, including daily and infrequent transactions.
• Handle cash, checks, and credit card information for payment of hotel charges, and make change correctly.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates and discounts and how to handle them.
• Handle reservations and follow reservation procedures, including taking same-day reservations in approximately two minutes.
• Follow cancellation procedures and relocation procedures when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed