Hotel Front Desk Agent - Doubletree Orlando Downtown

Remington Hotels • Orlando, FL

1d

About The Position

The Hotel Front Desk Agent greets guests and communicates cordially while checking them in and out promptly and professionally. The role assists with pre-registration and reservation blocking as needed, posts charges accurately and efficiently, and maintains working knowledge of the Front Office computer or manual system, including routine and infrequent transactions.

The agent handles cash, checks, and credit card information for guest payments and gives correct change. They review reservations with special requests and block rooms accordingly, understand hotel rates and discounts, and follow reservation, cancellation, and relocation procedures. The agent should be able to take same-day reservations in approximately two minutes.

This role requires a strong work ethic, self-initiative, and the ability to contribute to a team focused on providing great guest experiences. Schedules may vary and can include nights, weekends, and holidays.

Requirements

• High work ethic and self-initiative.
• Ability to work varying schedules that may include nights, weekends, and holidays.
• Ability to work as part of a team focused on providing great guest experiences.

Responsibilities

• Greet and communicate cordially with guests and check them in and out promptly and professionally.
• Assist with pre-registration and block reservations when necessary.
• Post all charges promptly, accurately, and efficiently.
• Maintain working knowledge of the Front Office computer or manual system, including daily and infrequent transactions.
• Handle cash, checks, and credit card information for guest payments and make change correctly.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and how to handle each.
• Follow reservation procedures, including taking same-day reservations in approximately two minutes.
• Follow cancellation and relocation procedures when necessary.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed