Front Desk Agent - Part TIme
About The Position
The Front Desk Agent delivers attentive, courteous, and efficient service to guests during check-in, throughout their stay, and at checkout. The role ensures accurate guest billings, reconciles financial transactions, and supports property operations by helping maximize room revenue and occupancy. It requires strong communication, organization, and problem-solving skills, as well as flexibility to work various shifts, including overnights. The position operates primarily at the front desk or in the lobby of a hotel, interacting with guests, management, and staff. Noise levels and pace vary with occupancy; overnight agents work in a quieter environment with greater focus on financial reconciliation and reporting. The role may include porterage for guest arrivals, requests, or service resolutions, and may require minimal travel of up to 5% of the time. This position does not supervise employees, though it may include cross-training staff.
Requirements
- High school diploma or equivalent required, or equivalent experience.
- Excellent verbal and written communication skills.
- Strong attention to detail and accuracy in handling financial transactions.
- Ability to prioritize tasks and work independently or as part of a team.
- Proficiency in basic arithmetic and comfort working with financial data.
- Problem-solving and critical-thinking skills, including the ability to anticipate guest or operational needs.
- Professional appearance and demeanor consistent with company standards.
- Ability to maintain the confidentiality of sensitive information.
- Willingness to cross-train and assist in other operational areas as needed.
- Legally authorized to work in the United States.
Nice To Haves
- College coursework in hospitality or a related field, or equivalent experience.
- One year of experience in a hotel front office or related field.
- Overnight auditing experience.
- Experience with front office or property management systems.
- Customer service experience.
Responsibilities
- Greet, welcome, and assist guests in a friendly and professional manner throughout their stay.
- Handle check-ins, checkouts, and reservations accurately and efficiently.
- Reconcile transactions and audit daily reports for accuracy in financial and statistical data.
- Review and compile management reports, guest billings, and ledger transactions in a timely manner.
- Respond promptly to guest inquiries about services, facilities, and local attractions.
- Maintain proper operation of front desk systems and follow property standards.
- Follow cash handling, credit, and audit procedures in accordance with company policies.
- Keep the work area clean and organized and ensure front desk and lobby standards are met.
- Attend required meetings and training sessions and maintain compliance with Reside standards.
- Support porterage and guest service functions as needed to exceed customer expectations.
- Communicate effectively with other departments to support guest satisfaction and operational efficiency.
- Promptly report maintenance issues or safety hazards to the supervisor.
- Perform other duties as assigned by management.
Benefits
- Commuter benefits
- Medical, dental, and vision insurance
- 401(k) and employer match
- Paid holidays and vacation time
- Quarterly and annual Success Share bonus program
- Learning and development opportunities
- Employee referral program
- Employee assistance program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
