Front Desk Clerk

Shamin Hotels Master • Virginia Beach, VA

6d

About The Position

The Guest Service Agent works at the hotel front desk and helps guests throughout their stay. The role includes checking guests in and out, handling room reservations and guest information, assigning rooms, activating and issuing keys, and answering questions about hotel services and the local area. The agent collects payments and other fees, maintains room availability and guest account records, and communicates with other hotel departments. The position is hourly and paid bi-weekly.

Requirements

• Prioritization and time-management skills.
• Ability to work quickly without compromising quality.
• Attention to detail.
• Reliable mode of transportation.
• High school diploma or GED certification, or an equivalent combination of education and experience.

Nice To Haves

• Proven experience as a front desk agent.

Responsibilities

• Greet, register, and assign rooms to guests.
• Issue room keys and provide escort instructions to a bell person or directly to guests, without announcing room numbers.
• Date-stamp, sort, and rack incoming mail and messages.
• Transmit and receive messages using equipment such as telephones, fax machines, and switchboards.
• Answer inquiries about hotel services, guest registration, shopping, dining, entertainment, and travel directions.
• Maintain records of room availability and guest accounts.
• Calculate bills, collect payments, and make change.
• Make, confirm, and cancel guest reservations as needed.
• Post charges such as room, food, liquor, or telephone charges by hand or machine.
• Make restaurant, transportation, or entertainment reservations for guests as needed.
• Deposit guests’ valuables in the hotel safe or safe-deposit box as needed.
• Order complimentary flowers or champagne for special guests at management’s direction.
• Understand and enforce hotel company credit policies.
• Account for cash and make deposits according to hotel and company policies.
• Communicate effectively with front office colleagues and other hotel departments.
• Report for scheduled shifts on time and in uniform, in accordance with company policy.
• Follow company policies and procedures relevant to the position and its duties.
• Take the initiative to greet guests in a friendly and warm manner.
• Cross-sell other Shamin Hotels.
• Perform other related duties as required.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Accident insurance
• Short- and long-term disability insurance
• Pet insurance
• Gym membership discounts
• Paid time off
• Paid holidays
• Discounts on tickets, rental cars, and attractions
• Footwear discounts
• 401(k) plan with company match
• Employee discounts at branded hotels
• Part-time associates have access to critical illness, hospital indemnity, and accident insurance, and prepaid legal resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED