Front Desk Agent Full Time - Home2 Suites by Hilton 3pm-11pm

Home2 Suites, Queensbury•Queensbury, NY

4d•Onsite

About The Position

The Front Desk Agent serves as guests’ first point of contact at Home2 Suites by Hilton in Queensbury, New York, and manages key aspects of their accommodation. The role includes registering guests, handling reservations, and providing information about rooms, rates, and amenities. The hotel has 108 rooms. The position is in person and offers training. The posting lists both full-time and part-time job types and describes an 8-hour shift from 3 p.m. to 11 p.m.

Requirements

Work experience as a Hotel Front Desk Agent, Receptionist, or in a similar role; the employer states that training is provided.
Understanding of travel-planning websites such as Booking and TripAdvisor.
Customer-service attitude.
Excellent communication and organizational skills.
Weekend and holiday availability is required.
Ability to work the 3 p.m.–11 p.m. shift.

Nice To Haves

A degree in hotel management is a plus.

Responsibilities

Perform guest check-in and check-out tasks.
Manage online and telephone reservations.
Inform customers about payment methods and verify credit card information.
Register guests and collect necessary information, including contact details and exact stay dates.
Welcome arriving guests and assign rooms.
Provide information about the hotel, available rooms, rates, and amenities.
Respond to client complaints in a timely and professional manner.
Coordinate with housekeeping to ensure rooms are clean, tidy, and fully furnished for guests.
Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests.
Upsell additional facilities and services when appropriate.
Maintain updated booking and payment records.