Front Desk Agent: 7am- 3pm and 3pm-11pm

Schulte Hospitality Group • Victor, NY

5d

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join its team. The position is part of a service-focused hospitality organization that emphasizes respectful, authentic service, prioritizing stakeholders, and making a positive impact. The role supports front desk and guest service operations at a Schulte Hospitality Group property. The listed shifts are 7:00 a.m.–3:00 p.m. and 3:00 p.m.–11:00 p.m.

The company describes an inclusive, employee-focused workplace with opportunities for development and career growth, a flexible work environment, and a benefits package. Schulte Hospitality Group is a division of Schulte Companies and operates more than 200 locations across 38 states and three countries, including properties associated with Marriott, Hilton, IHG, Hyatt, and independent brands.

Requirements

• At least one year of experience in front desk operations.
• In-depth knowledge of hotel front desk operations.
• At least a high school education.
• Basic computer skills.
• Ability to communicate effectively verbally and in writing.
• Ability to exceed the expectations of guests and team members.
• Excellent time-management skills.

Responsibilities

• Greet arriving guests and provide personal recognition.
• Review daily arrival lists and help prepare and assemble welcome amenities.
• Escort VIPs to their rooms and check them in before arrival.
• Answer the telephone within three rings, respond to questions, and transfer calls as needed.
• Manage the issued bank; count it at the beginning and end of the shift, make cash drops according to procedures, and report cash overages or shortages to management.
• Keep the front desk area clean and organized.
• Assist with lobby activation as needed.
• Follow proper procedures when handling guest personally identifiable information (PPI).
• Follow check-in and check-out checklists and retrieve required identification documents and payment upon guest arrival.
• Attend promptly to guest needs and inquiries.
• Perform other duties as assigned to meet business objectives.

Benefits

• Daily Pay
• Free telemedicine and virtual mental health care access for all associates starting day one
• Multiple health insurance options
• Life insurance options
• 401(k) plan with company match
• Paid parental leave
• Paid time off
• Holiday pay
• Pet insurance
• Employee Assistance Program
• Discounts through Schulte Savings Marketplace, including event tickets, electronics, and gym memberships

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED