Front Desk Agent: 7am- 3pm and 3pm-11pm

Schulte Companies•Victor, NY

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to support hotel front desk operations. The role focuses on delivering a welcoming guest experience, recognizing guests personally, responding to needs and inquiries, and following established procedures for check-in, check-out, cash handling, and guest personal data. The listed shifts are 7 a.m.–3 p.m. and 3 p.m.–11 p.m. Schulte Hospitality Group describes its culture as hospitality-focused, respectful, authentic, and committed to prioritizing stakeholders and making a positive impact. It offers an inclusive, employee-focused workplace with development and career-growth opportunities, a flexible work environment, and a benefits package. The hiring process may include interviews, screening, reference checks, and an employment assessment.

Requirements

At least one year of front desk operations experience.
In-depth knowledge of hotel front desk operations.
At least a high school education.
Basic computer skills.
Ability to communicate effectively verbally and in writing.
Ability to exceed the expectations of guests and team members.
Excellent time management skills.

Responsibilities

Greet arriving guests and focus on personal recognition.
Review daily arrival lists and help prepare and assemble welcome amenities.
Escort VIPs to their rooms and check them in before arrival.
Answer telephone calls within three rings, respond to questions, or transfer calls as needed.
Manage the issued bank, count it at the beginning and end of the shift, make cash drops according to proper procedures, and report cash overages or shortages to management.
Keep the front desk area clean and organized.
Assist with lobby activation as needed.
Use proper procedures when handling guest personal and payment information.
Follow check-in and check-out checklists.
Retrieve required identification documents and forms of payment upon guest arrival.
Attend promptly to guest needs and inquiries.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay, allowing associates to access earned pay daily.
Free telemedicine and virtual mental health care access for all associates starting on day one.
Multiple health insurance options.
Life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates under the company's PTO policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.
Flexible work environment.
Career-growth opportunities.