Front Desk Agent - 3-11pm shift

Avion Hospitality•Dallas, TX

About The Position

Front Desk Agents greet and register guests, provide attentive and courteous service before arrival and throughout their stay, and settle guest accounts at checkout. The role includes making and modifying reservations, operating the hotel switchboard, and performing concierge duties, while helping maximize room revenue and occupancy. Agents are expected to provide efficient service, maintain a friendly demeanor, and support safe, effective hotel operations.

Requirements

High school diploma or equivalent.
Positive, upbeat personality and desire to provide outstanding customer service.
Ability to multitask, pay attention to detail, and solve problems for internal and external customers.
Ability to communicate information and ideas clearly.
Ability to evaluate and select among alternative actions quickly and accurately.
Ability to work effectively in stressful, high-pressure situations and handle workplace problems.
Effective listening skills and ability to understand and clarify issues raised by guests and coworkers.
Ability to work with financial information and data and perform basic arithmetic.
Ability to perform basic numerical operations, including counting, addition, subtraction, multiplication, and division.
Ability to read, comprehend, and write simple instructions, short correspondence, and memos.
Ability to use logic to define problems, gather information, establish facts, draw conclusions, interpret information, and handle abstract variables in unfamiliar situations.
Operational knowledge of the Microsoft Office suite.
Willingness and ability to work a varied schedule that may include evenings, nights, weekends, and holidays.
Understanding of hotel products and guest services.
Ability to participate in creating an enjoyable work environment.

Nice To Haves

College coursework in a related field.
Experience in a hotel or related field.

Responsibilities

Greet and welcome guests at the Front Desk in a friendly, warm, and service-oriented manner.
Register guests; handle check-ins and check-outs; and settle guest accounts.
Make and modify reservations, collect necessary reservation information, and follow rate-quoting procedures.
Operate the telephone switchboard and handle requests for information, mail, and messages.
Answer questions about hotel services, facilities, operating hours, restaurants, transportation, entertainment, and local attractions.
Maintain awareness of rates, packages, promotions, in-house groups, and restricted or closed-out dates.
Operate relevant Front Desk computer systems and maintain knowledge of property amenities and events.
Log and deliver packages, mail, messages, and requested guest items.
Use proper two-way radio etiquette when communicating with associates.
Maintain good communication and teamwork with hotel associates and other departments.
Follow hotel policies, standards, regulations, house rules, and emergency procedures.
Maintain regular attendance and proper personal appearance, including the required uniform and name tag.
Help maintain an organized work area and cleanliness and safety throughout the hotel and grounds.
Assist coworkers in other hotel areas and perform other duties as assigned.