Front Desk Agent

MCR Hotels•Corpus Christi, TX

12d•Onsite

About The Position

The Front Desk Agent ensures guests have a friendly arrival and departure experience and addresses their needs and requests in a timely, efficient, and hospitable manner. The role includes greeting guests warmly, using their names when possible, responding to concerns with hospitality and urgency, and maintaining knowledge of hotel features, amenities, rates, and promotions. Agents answer incoming calls using the approved greeting, support awareness of hotel groups and events, and receive and record incoming mail according to the daily shift checklist. Agents complete guest check-ins and check-outs efficiently and contact guests after check-in to confirm their rooms are satisfactory and determine whether they need anything else. All team members contribute to a clean, organized, and safe hotel, including helping clean guest rooms and public spaces as needed. The position also requires accurate and timely completion of operational checklists and shift handover reports, wearing a clean approved uniform and nametag, and collaborating professionally with coworkers. Other job-related duties may be assigned.

Requirements

Must be at least 18 years old.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work effectively in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns raised by coworkers and guests.
Must communicate information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, depending on hotel needs.
Must be able to read, write, understand, and communicate effectively in English.
Must be able to stand or remain stationary for long periods, including 3–4 hours at a time.
Must be able to type and operate computers and other office machinery or devices, perform 10-key operation and data entry, use a telephone, and manually manipulate objects, handles, tools, and controls.
Must be able to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds throughout the hotel, and move throughout the hotel and guest rooms.
Must be able to inspect and visually observe details at close and long range.
Must occasionally lift packages or general office equipment.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Greet guests warmly upon arrival and throughout their stay, using their names when possible.
Handle challenging guest situations with hospitality and a sense of urgency.
Maintain knowledge of hotel facilities, amenities, rates, and promotions, and support awareness of hotel groups and events.
Answer incoming calls with friendly service using the approved greeting.
Complete guest check-ins and check-outs in a timely manner.
Contact guests after check-in to confirm their room is satisfactory and ask whether they need anything else.
Receive and note incoming mail as required by the daily shift checklist.
Keep work areas clean, organized, and safe; help clean guest rooms and public spaces as needed.
Complete operational checklists accurately and at designated times, and prepare accurate, timely shift handover reports.
Wear a clean, approved uniform and nametag and maintain grooming standards.
Communicate clearly, honestly, and professionally and collaborate with the team to provide a welcoming guest experience.
Arrive and clock in on time, clock out at the scheduled time unless directed otherwise, and never work off the clock.
Clock in and out for breaks at the designated times and provide sufficient notice when calling out, as directed by a supervisor.