Front Desk Agent

Crescent Careers • Redwood City, CA

1d

About The Position

A Guest Services Agent greets and registers hotel guests and checks them out while supporting the hotel’s efforts to deliver outstanding guest service and financial profitability. The role includes processing guest information and payments, answering questions, promoting hotel services, resolving guest issues, and handling messages. Other job-related duties may be assigned by the associate’s supervisor. The job description may be changed at the Company’s discretion and does not create an employment contract; associates remain at-will employees.

Responsibilities

• Greet guests and complete registration, including entering and retrieving information, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and explaining how to get to rooms or arranging bell-person assistance.
• Assist guests with check-out, ensuring rooms and services are accounted for; use the point-of-sale system; handle money; process credit and debit cards; accept and record payments; convert foreign currency; make change; and process gift certificates and cards.
• Maintain thorough knowledge of hotel information, including room categories, rates, packages, promotions, local area information, and other products, and answer guest questions.
• Use up-selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Handle guest complaints, conduct research, and resolve or negotiate solutions to support guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.
• Perform other job-related duties assigned by the associate’s supervisor.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed