Front Desk Agent

Island Hospitality Management•Philadelphia, PA

About The Position

Island Hospitality is seeking an upbeat Front Desk Agent to manage all aspects of front desk operations and serve as a key point of reference for guests and vendors. The role calls for professionalism, courtesy, strong communication skills, and the ability to work in a fast-paced environment. Flexible scheduling availability may be required. Weekly scheduled hours vary based on guest occupancy, season, staffing, and other factors; a specific number of hours per week is not guaranteed. The stated salary is $17.00. Island Hospitality provides a formal training and development program and resources to support employee growth and career opportunities in hospitality. The company also offers team member wellness programs, benefits, incentives, recognition, discounts, and career development opportunities.

Requirements

Highly motivated team player with strong initiative and a desire for achievement.
Effective at handling workplace problems, including anticipating, preventing, identifying, and solving them as necessary.
Ability to work well in stressful situations.
Professional and courteous manner, outstanding communication skills, and ability to work in a fast-paced environment.
Ability to stand, sit, or walk for extended periods while performing job duties.
Flexible scheduling availability may be required.

Responsibilities

Check in and check out hotel guests.
Process payments according to established hotel requirements.
Provide information and assistance to guests and vendors.
Prepare necessary reports during each shift for the management team.
Provide excellent guest service and remain readily available and approachable to guests.
Anticipate, prevent, identify, and solve workplace problems as necessary.

Benefits

Healthcare including medical, dental, and vision insurance.
HSA and FSA plans, including dependent care FSA.
Identity theft protection insurance.
Commuter benefits for transit and parking.
Pet insurance.
PTO and payroll incentives for annual wellness exams.
Employee Assistance Program.
Wellness subscriptions providing access to gyms, financial planning, counseling, and legal services.
Paid sick and vacation time.
Family leave.
401(k) retirement plan with employer matching: 100% up to 3% of salary and 50% on the next 2%; fully vested upon the first contribution.
Incentive-based bonus program.
Free room nights at company hotels and employee discounts within the hotel brand.
Discounts for friends and family within the hotel brand.
Team member recognition and bonus.
Discounted tickets to theme parks, musicals, movies, and other activities through Tickets at Work.
Career growth through an in-house training program with a path personalized to employee goals.
Referral bonus program.