Hotel Front Desk Agent - Friday-Saturday 3-11PM

SREE Hotels•Columbia, SC

2d•$14 - $15

About The Position

As a Front Desk Associate, you will help ensure guests have an exceptional and memorable experience. As the face of the hotel, the role requires excellent customer service, attention to detail, and a positive, cheerful personality. You will provide information about the local area and help meet guests’ needs throughout their stay. The position works primarily indoors and requires use of a computer and standard office equipment, handling currency and basic arithmetic, communicating with customers by phone, and maintaining a calm demeanor when addressing customer issues. Employees must be able to walk and stand for long periods. Fluency in English and the ability to speak, hear, read, and write are required. The role may require working any hours or days of the week needed to meet business requirements.

Requirements

At least 1 year of experience working as a hotel front desk agent.
Competent computer skills, including knowledge of Microsoft Word and Excel.
Organization skills and attention to detail.
Friendly and customer-service-oriented approach.
Good interpersonal and problem-solving skills.
Ability to work weekends.
Fluency in English and ability to speak, hear, read, and write in English.
Ability to use a computer and standard office equipment, count currency, perform basic arithmetic, communicate with customers by phone, and maintain a calm demeanor when handling customer issues.
Ability to walk and stand for long periods.
Ability to work any hours or days of the week necessary to meet business requirements.

Nice To Haves

Experience using a hotel reservation system such as Lightspeed, FOSSE, or OnQ.

Responsibilities

Welcome guests at check-in and complete registration according to brand and company standards, including entering and retrieving information, confirming guest information and identity, confirming room rate and type, assigning rooms, coding electronic keys, recognizing loyalty status, promoting marketing programs, and providing welcome and room-location information.
Welcome guests at check-out and complete the process according to brand and company standards, including reviewing room rates and charges, confirming payment method, processing payment, and printing or emailing the folio.
Record guest preferences by updating guest profiles to support future stays.
Maintain thorough knowledge of hotel information, including room categories, rates, packages, promotions, the local area, and other products, and answer guest questions.
Use up-selling techniques to promote hotel services, facilities, and loyalty-program benefits.
Answer phones promptly, use polite and professional phone etiquette, and offer assistance.
Respond to guest inquiries and requests promptly, in a friendly and efficient manner.
Listen actively to guest complaints, apologize and empathize, take prompt action to resolve issues, and escalate to a manager when necessary.
Complete designated start- and end-of-shift tasks and reports.
Inform customers about payment methods and verify their credit card data.