Front Desk Associate 3-11PM Friday Saturday Sunday

Hampton Inn Bath • Bath, ME

6d

About The Position

Maine Course Hospitality Group is hiring a Front Office Associate to welcome guests, manage reservations, handle check-ins and check-outs, and deliver outstanding customer service. The role helps create a positive first impression and provides professional, efficient front desk support throughout each guest’s stay. The company describes its values as Fun, Family, Integrity, and Respect, and its commitment as positively impacting the lives of guests and team members.

Requirements

• Strong guest service and hospitality skills.
• Excellent verbal and written communication skills.
• Basic computer skills and ability to learn hotel property management and reservation systems.
• Strong attention to detail and accuracy, and ability to multitask.
• Positive attitude, professional appearance, and reliable attendance.
• Ability to stand and walk for extended periods and lift 35–50 lbs as needed.
• Availability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

• Previous front desk, hotel, or customer service experience is preferred.

Responsibilities

• Greet and welcome guests with excellent customer service.
• Manage front desk operations, including check-in, check-out, and reservation management.
• Process guest payments accurately, handle cash and credit cards, and complete daily balancing.
• Answer incoming calls professionally and follow company sales and service standards.
• Assist guests with room selection, room upgrades, and brand program enrollment.
• Handle room and rate changes in accordance with hotel policies and guest needs.
• Review VIP arrivals and special requests, and ensure guest notes are accurate.
• Coordinate with Housekeeping regarding room status and readiness.
• Provide guests with information about hotel amenities, services, and local attractions.
• Maintain clean, organized, and safe work areas.
• Communicate effectively with management and hotel departments.
• Represent MCHG positively and professionally when interacting with guests and the community.
• Follow company policies, procedures, and safety standards.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Paid Time Off (PTO)
• Company discounts
• Supportive and respectful work environment

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed