Part-Time Front desk agent

Concord Hospitality Enterprises • Smyrna, TN

6d

About The Position

The Front Desk Clerk creates exceptional guest experiences by providing friendly, attentive service and ensuring guests feel welcomed, supported, and valued throughout their stay. The role includes checking guests in and out, managing reservations, responding to guest questions and concerns, processing payments, and keeping guest records accurate. The position requires weekend work and a flexible schedule that may include evenings and holidays.

Requirements

• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented, with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs. when needed.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

• High school diploma or equivalent.
• Previous hospitality or customer service experience.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in and out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information about hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow safety, security, and emergency procedures.

Benefits

• Competitive wages.
• Medical, dental, and vision insurance.
• Life insurance with short-term and long-term disability options.
• 401(k) with company match.
• Tuition assistance.
• Discounted room rates at Concord-managed hotels.
• Training and development and career advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED