Front Desk Agent

Island Hospitality Management•Savannah, GA

About The Position

Island Hospitality is seeking an upbeat Front Desk Agent to manage front desk operations and serve as a key point of reference for guests and vendors. The role requires professionalism, courtesy, strong communication skills, and the ability to work in a fast-paced environment. Flexible scheduling availability may be required. Weekly scheduled hours vary based on guest occupancy, season, staffing, and other factors; a specific number of weekly hours is not guaranteed. The employee will regularly stand, sit, or walk for extended periods. Island Hospitality provides formalized training and development, with opportunities to build on prior experience and pursue growth within the company.

Requirements

Be a highly motivated team player with strong initiative and a desire for achievement.
Effectively handle workplace problems by anticipating, preventing, identifying, and solving them as needed.
Work well in stressful situations.
Be readily available and approachable to guests while providing excellent guest service.
Stand, sit, or walk for extended periods.

Responsibilities

Check in and check out hotel guests.
Process payments according to established hotel requirements.
Provide information and assistance to guests and vendors.
Prepare necessary reports during each shift for the management team.

Benefits

Medical, dental, and vision insurance.
Health savings account (HSA) and flexible spending account (FSA) plans, including dependent care FSA.
Identity theft protection insurance.
Commuter benefits for transit and parking.
Pet insurance.
Paid time off and payroll incentives for annual wellness exams.
Employee assistance program.
Wellness subscriptions, including access to gyms, financial planning, counseling, and legal services.
Paid sick and vacation time.
Family leave.
401(k) retirement plan with employer matching: 100% up to 3% of salary and an additional 50% on the next 2%; fully vested upon the first contribution.
Incentive-based bonus program.
Free hotel room nights and employee discounts within the hotel brand.
Discounts for friends and family within the hotel brand.
Team member recognition and bonuses.
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work.
Career growth through an in-house training program with a path personalized to employee goals.
Referral bonus program applicable to any company location.