Front Desk Agent - Full-Time
About The Position
The Front Desk Agent provides smooth guest arrival and departure procedures while maintaining high hospitality standards. The role verifies room blocks, pre-registration, and room pre-assignments, and assigns rooms according to location, rate, guaranteed room type, Marriott Rewards membership, or group status. The agent responds to guest concerns professionally and promptly, identifies appropriate solutions, and works to ensure guest satisfaction through empathy and timely action. The position also supports hotel operations by answering guest questions about services and local amenities, handling reservations and account charges, and maintaining accurate Front Desk reports and cash-handling practices.
Responsibilities
- Greet guests warmly and professionally, creating a welcoming atmosphere.
- Assign rooms based on location, rate, room-selling strategies, guaranteed room types, Marriott Rewards membership, or group status.
- Issue room keys and provide escort instructions to the Bellhop.
- Answer questions about hotel services, registration, local amenities, entertainment, and travel directions, and provide recommendations.
- Maintain current knowledge of in-house groups and events and relevant local events.
- Understand qualified discounts, their availability, and the correct application of vouchers.
- Handle future and same-day reservations and accommodate walk-in guests.
- Conduct guest check-ins and check-outs efficiently, knowledgeably, and professionally.
- Assist guests with Front Desk safe deposit boxes while protecting the security and confidentiality of their belongings.
- Post, correct, and adjust guest-account charges accurately.
- Follow hotel credit, cash-in-advance, and check-cashing procedures.
- Complete Front Desk reports thoroughly and ensure accurate, timely documentation.
- Handle cash transactions accurately and with integrity, following established procedures.
- Verify room blocks, pre-registration, and room pre-assignments.
- Address guest concerns promptly and find appropriate solutions to support guest satisfaction.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Flexible spending account (FSA) and health savings account (HSA) options
- Short- and long-term disability
- Paid holidays
- Vacation
- Paid time off (PTO)
- Sick leave
- 401(k) with matching
- Tuition reimbursement
- Hotel and food-and-beverage discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
