Front Desk Agent - (Full Time)

Peregrine Hospitality•Atlanta, GA

11d

About The Position

The Front Desk Agent represents the hotel with enthusiasm, professionalism, and a businesslike demeanor when serving guests, clients, agents, and the community. This customer-service-oriented team member conducts front-office operations in a dynamic environment, supporting excellent service, organization, and accurate execution of duties involving records, telephone operations, and guest interactions. The role coordinates guest needs from reservation through departure, maintains an organized and welcoming front office and lobby, protects guest privacy and property security, and communicates with hotel management and staff. The agent also supports revenue through sales strategy and customer service, maintains knowledge of the property and local area, and follows hotel operating, service, safety, and security standards. Flexible scheduling is required, including swing shifts, nights, weekends, and holidays depending on business needs and hotel events.

Requirements

At least 1 year of hospitality-related experience.
Availability to work flexible scheduled shifts based on business needs, including swing shifts, nights, weekends, and holidays depending on hotel events and functions.
Ability to lift and/or carry up to 50 pounds.
Ability to hear, understand, and communicate orally and in writing with staff, vendors, and guests, including during normal in-person and telephone conversations.
Ability to stand and walk for extended periods.
Ability to bend, twist, push, pull, stoop, and kneel.

Responsibilities

Maintain front-office and lobby organization and supplies to provide a clean and enjoyable experience.
Provide friendly and courteous telephone service and interactions with guests and fellow employees.
Coordinate with guests from before arrival through departure, including reservations, wake-up calls, check-in, check-out, routing needs, posting charges, and special requests.
Preserve the security and privacy of guest rooms and administrative keys.
Communicate with management and staff through scheduled reports, customer feedback, and updates on guest needs.
Conduct hotel site inspections to maintain property safety and chaperone tours for prospective clients.
Receive and send guest and hotel mail, packages, and facsimile transmissions.
Maximize revenues through sales strategy and outstanding customer service.
Maintain comprehensive knowledge of property and competitor rates, features, amenities, and area attractions to assist clients and understand the competitive landscape.
Maintain the confidentiality of company information, including performance statistics, client agreements, prospective business, and financial information.
Adhere to hotel policies and procedures while maintaining excellent customer service and efficient operations.
Support property safety through risk-management behavior, proper inspections, participation in the Safety and Security Committee, and knowledge of emergency procedures.
Follow 4 Keys service standards, standard operating procedures, and safety standards.
Follow safety and security procedures.
Work cohesively with co-workers and all departments as part of a team.
Strive to improve operating standards while following applicable policies and procedures.
Meet attendance and reliability standards.
Perform additional duties as assigned by management.