Front Desk Agent (Full-time)

MCR • Carlisle, PA

6d • $15 - $16 • Onsite

About The Position

The Front Desk Agent ensures guests enjoy a friendly arrival and departure experience and responds to their needs and requests in a timely, efficient, and hospitable manner. The role includes welcoming guests, using their names when possible, resolving concerns, maintaining knowledge of hotel amenities and rates, supporting hotel groups and events, and answering phone calls with the approved greeting. Agents check guests in and out efficiently and contact guests after check-in to confirm their room is satisfactory and address any further needs. They also receive and record incoming mail as required by the daily shift checklist.

All team members are expected to help maintain clean, organized, and safe guest and staff areas, pitching in to clean rooms and public spaces as needed. The role requires completing operational checklists accurately and on schedule, preparing timely and accurate shift handover reports, wearing a clean approved uniform and nametag, and collaborating professionally with colleagues. Employees may also be assigned other job-related duties.

This position requires standing for extended periods, operating computers and office equipment, handling data entry and telephone calls, moving around the hotel and rooms, and lifting and transporting supplies weighing up to 25 pounds. The work environment typically has moderate noise. The employee must be able to communicate effectively in English and must be at least 18 years old. A varied schedule may include evenings, nights, weekends, and holidays.

Requirements

• Must be at least 18 years of age.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must effectively listen to, understand, clarify, and resolve concerns raised by guests and coworkers.
• Must communicate information and ideas clearly and communicate effectively in English.
• Must have a desire to serve guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Must be able to stand or remain stationary for 3–4 hours at a time.
• Must be able to operate computers and office machinery, perform 10-key operation and data entry, use a telephone, and manually handle objects, tools, and controls.
• Must be able to bend, stoop, crouch, lift and transport supplies up to 25 pounds, and move throughout the hotel and its rooms.
• Must be able to inspect and visually observe details at close and long range.
• Must occasionally lift packages or general office equipment.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly upon arrival and throughout their stay, using their names when possible.
• Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
• Maintain knowledge of hotel facilities, amenities, room rates, and promotions; support awareness of groups and events.
• Answer incoming calls using the approved greeting and provide friendly service.
• Help keep front- and back-of-house areas clean, organized, and safe, including pitching in to clean guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times, and prepare accurate, timely shift handover reports.
• Check guests in and out efficiently and contact them after check-in to confirm their room is satisfactory and address additional needs.
• Receive and record incoming mail as required by the daily shift checklist.
• Wear a clean approved uniform and nametag and maintain grooming standards.
• Communicate and collaborate clearly, honestly, and professionally with team members.
• Arrive on time for shifts, follow clock-in/out and break procedures, and provide required notice when calling out.
• Perform other job-related duties as assigned.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed